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Dashlane troubleshooting articles

Browse 41 guides on accounts, browser extensions, autofill, password security, sync, and subscriptions.

All topics Login and Account Browser Extension and Autofill Passwords and Security Sync and Devices Billing and Subscription General Troubleshooting

Login and Account

How to Log In to Dashlane

Sign in to your Dashlane account using the supported application or browser extension.

Login and Account

Dashlane Login Not Working: What to Check

Troubleshoot failed sign-in attempts without exposing your credentials.

Login and Account

How to Reset or Recover a Dashlane Master Password

Understand which master password recovery options may be available.

Login and Account

Dashlane Verification Code Not Received

Resolve delayed or missing verification messages.

Login and Account

Dashlane Account Locked or Access Denied

Investigate account access restrictions and repeated authentication failures.

Login and Account

How to Change Your Dashlane Account Email

Prepare to update the email used for account communication.

Login and Account

How to Sign In to Dashlane on a New Computer

Set up account access safely on another device.

Login and Account

Dashlane Passwordless Login Troubleshooting

Check sign-in methods for accounts configured without a master password.

Browser Extension and Autofill

How to Install the Dashlane Browser Extension

Add Dashlane to a compatible browser.

Browser Extension and Autofill

Dashlane Extension Not Working in Chrome

Investigate missing or unresponsive Dashlane extension features in Chrome.

Browser Extension and Autofill

Dashlane Extension Not Working in Edge

Troubleshoot Dashlane extension behavior in Microsoft Edge.

Browser Extension and Autofill

Dashlane Extension Not Working in Firefox

Resolve common Firefox extension and autofill problems.

Browser Extension and Autofill

Dashlane Autofill Not Working

Find out why saved credentials are not being suggested.

Browser Extension and Autofill

Dashlane Autofill Filling the Wrong Login

Correct a saved login that appears on the wrong website or field.

Browser Extension and Autofill

Dashlane Extension Missing After Browser Update

Restore access when the extension icon disappears.

Browser Extension and Autofill

Dashlane Password Generator Not Working

Troubleshoot the password generator inside the browser extension.

Passwords and Security

How to Save Passwords in Dashlane

Learn how to add a login to your password vault.

Passwords and Security

How to Import Passwords into Dashlane

Move saved logins into Dashlane carefully.

Passwords and Security

How to Export Dashlane Passwords Safely

Understand the risks of exporting password data.

Passwords and Security

How to Set Up Two-Factor Authentication in Dashlane

Add a second authentication factor where supported.

Passwords and Security

Dashlane Two-Factor Authentication Not Working

Resolve authenticator or verification failures.

Passwords and Security

How to Use Passkeys with Dashlane

Understand passkey creation, storage, and sign-in compatibility.

Passwords and Security

Dashlane Passkeys Not Showing

Troubleshoot passkeys that do not appear in a sign-in prompt.

Passwords and Security

Dashlane Security Alerts and Compromised Passwords

Understand alerts about weak, reused, or compromised passwords.

Sync and Devices

Dashlane Passwords Not Syncing Between Devices

Diagnose missing or delayed vault updates.

Sync and Devices

Dashlane Not Opening or Loading

Troubleshoot an app or extension that fails to launch.

Sync and Devices

Dashlane on Android: Setup and Autofill

Configure password management on a supported Android device.

Sync and Devices

Dashlane on iPhone: Setup and Autofill

Enable saved-password suggestions on a compatible iPhone.

Sync and Devices

Dashlane Keeps Signing Out

Investigate unexpected account locks or repeated sign-in prompts.

Sync and Devices

Dashlane Offline Access and Connectivity

Understand what may be available without an internet connection.

Billing and Subscription

How to Renew a Dashlane Subscription

Review renewal options and the current subscription status.

Billing and Subscription

Dashlane Premium Not Activated After Payment

Investigate a paid plan that does not appear on the account.

Billing and Subscription

How to Cancel Dashlane Subscription

Understand cancellation and auto-renewal settings.

Billing and Subscription

Dashlane Refund and Billing Questions

Find the right information for a billing dispute or refund request.

Billing and Subscription

Dashlane Payment Failed or Renewal Error

Troubleshoot a payment that did not complete.

Billing and Subscription

Dashlane Family Plan Member Invitation Problems

Resolve family plan invitations that cannot be accepted.

General Troubleshooting

How to Update Dashlane and Its Browser Extension

Keep the password manager and extension current.

General Troubleshooting

How to Uninstall Dashlane Without Losing Passwords

Remove Dashlane carefully while preserving vault access.

General Troubleshooting

Dashlane Error Messages: How to Diagnose Them

Collect the right details before troubleshooting an unfamiliar error.

General Troubleshooting

Dashlane VPN Feature Availability and Troubleshooting

Check whether VPN access is included in your plan and region.

General Troubleshooting

How to Contact Dashlane Customer Support Safely

Identify the right support route for account, billing, and security questions.